David Spong

“I would have very much appreciated this book during our Baldrige journey. I encourage you to use it to accelerate your journey. You will find it incredibly rewarding!”
 
David Spong, President, Boeing Aerospace Support (retired)
The only leader to win Baldrige in two different sectors (Manufacturing 1998 and Service 2003)

David Branch

“This book gives leaders a systematic tool to design their approach to performance excellence. It gives a visual step-by-step understanding of the relationships within one of the most successful business models of our time.”
 
David Branch, Chairman/President, Branch-Smith Printing, 2002 Baldrige Winner

Joe Muzikowski

“This book provides anyone who uses the Baldrige Criteria with a better understanding of the linkages among elements and how to leverage their improvement initiatives.”
 
Joe Muzikowski, Vice President Business Processes, Solvay America
(Former Chair, Baldrige Panel of Judges 2001-2002)

Steve Hoisington

"Organizational Diagnosis, Design, and Transformation" applies a process approach toward understanding the application of Baldrige criteria on any type and size organization in a non-threatening manner. The use of examples and work sheets throughout makes this a practical tool and brings the criteria to life. Mr. Vinyard and Dr. Latham are leaders who have written a hands-on text for leaders."
 
Steven Hoisington, Former Vice President of Quality, Johnson Controls

Richard Schuttler

“Finally, an easy to use manual that examines the concepts of organizational assessment and diagnosis with straightforward tools to apply toward achieving measurable improvements immediately! Latham and Vinyard offer a balance between theoretical and practical approaches to organizational diagnosis and intervention, with special emphasis on the impact of the leader’s role in determining healthy directions for a changing organization.”
 
Richard Schuttler, Ph.D., Former Dean, School of Advanced Studies, University of Phoenix

Jim Zurn

“Their Diagnosis-Design-Transformation structure transcends traditional application of Baldrige's Performance Excellence Criteria using Categories and Items. It is written for ease-of-use by business leaders and experienced quality and operational practitioners. It is clear that organizations, both those examining Baldrige Criteria use for the first time as well as organizations seasoned in criteria application, can quickly find business value by looking through the unique lens offered in this book.”
 
Jim Zurn, Senior Manager, Corporate Operational Excellence, Intel Corporation

Roy Holley

I have been privileged to a member of a Baldrige team at a major service company who won the award, and consulting projects where the criteria was the major template for improvement. This is, by far, the best effort I have seen which strategically presents and describes the criteria, then provides practical counsel on how to apply it. As such, it is invaluable to examiners and consultants, and especially so to senior leaders and internal change agents attempting to improve performance within the Baldrige framework. The authors' lucid explanations of the key linkages within the criteria are alone worth the purchase price. The software included is worth many times the price. If you are serious about using the Baldrige criteria, this is a book you cannot afford to be without.

Al Doeve

If the Baldrige Framework represents a 1987 U.S. milestone towards a comprehensive approach to organization excellence, the Baldrige User Guide by John Latham and John Vinyard represents a landmark synthesis of our collective learning and applications to date. The guide faithfully concatenates Categories, Items and Areas To Address of the Baldrige criteria into, of all things, a process description of what it all means for new users, assessors and even advanced users of the performance criteria. Read More...