Organization Diagnosis,
Design, and Transformation
John Latham and John Vinyard
“The Malcolm Baldrige National Quality Award (MBNQA) provides us with the most rigorous and holistic criteria for performance excellence. We have used the Baldrige Users Guide in concert with MBNQA because it provides excellent examples how organizations translate the criteria and practical tools to identify performance gaps that help guide our journey of continuous improvement.”
John C. Timmerman, Corporate Vice President, Operations
The Ritz-Carlton Hotel Company, L.L.C., 1992 & 1999 Baldrige Recipient
John Latham and John Vinyard
The Ultimate Guide for the organization architect - The Baldrige User's Guide: Organization Diagnosis, Design, and Transformation 4th edition is now available from John Wiley & Sons. This fourth edition is updated and expanded to include the 2009-2010 Baldrige Criteria. This guide is a resource book for leaders and management system designers.
Improve bottom-line results - This book is for anyone tasked with improving organizational performance. Whether you are diagnosing the existing organization, redesigning the management systems and processes or leading the transformation, this practical guide has the tools and advice that you need to build a high performing organization. Read more...
Examples - The 4th edition features 112 examples from a variety of 29 high performing organizations including business, healthcare, education, and international. Read more...
Reviews - Fifteen leaders comment on the Baldrige User’s Guide.
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System Integration - These sections explain over 260 linkages to help the management system designer develop an aligned and integrated organization system. Read more...
4th edition Forewords - This edition features forewords from three Baldrige Award winning senior leaders.
Paul Worstell - President, PRO-TEC Coating Company
Mike Murphy - President and CEO, Sharp HealthCare
Joe Alexander - former Dean, Monfort College of Business
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Fourth Edition
Updated for 2009-2010
John Latham and John Vinyard (c) 2003 - 2010
All Rights Reserved