Organization Diagnosis, Design, and Transformation:
A Baldrige User’s Guide
“The Malcolm Baldrige National Quality Award (MBNQA) provides us with the most rigorous and holistic criteria for performance excellence. We have used the Baldrige Users Guide in concert with MBNQA because it provides excellent examples how organizations translate the criteria and practical tools to identify performance gaps that help guide our journey of continuous improvement.”
John C. Timmerman, Corporate Vice President, Operations
The Ritz-Carlton Hotel Company, L.L.C., 1992 & 1999 Baldrige Recipient
Fifth Edition
Updated for 2011-2012 MBNQA Criteria
John Latham and John Vinyard
The ultimate guide for the organization architect - The Baldrige User's Guide: Organization Diagnosis, Design, and Transformation 5th edition is now available from John Wiley & Sons. This fifth edition is updated and expanded to include the 2011-2012 Baldrige Criteria as well as many new examples. Read more...
Who will benefit?
This guide is a resource book for leadership and management system designers, change agents and award examiners. Whether you are diagnosing the existing organization, redesigning the management systems and processes or leading the transformation, this practical guide has the tools and advice that you need to build a high performing organization.
Designers of Leadership and Management Systems
Use the design studio framework and the resources including the over 115 examples, 40 system blueprints and over 250 linkages to design custom leadership and management systems to fit your unique organization.
Change Agents - Internal and External
Understand the organization systems and guide the design and redesign of new systems. Write an award application that internally consistent and aligned.
Award Examiners
Award Examiners and internal assessors understand world-class excellence through real-world examples and evaluate integration and alignment using 40 system blueprints and over 250 system integration explanations.
What users are saying? - Fifteen leaders comment on the Baldrige User’s Guide. Read more... Six leaders comment on the India edition. Read more...
John Latham and John Vinyard (c) 2003 - 2010
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